We have a 30-days return policy, which means you have 30 days from receiving your item to send the returns package to us. But please contact us within 7 days for a return request otherwise you are not eligible for returns. Return restocking fee is totally free but you have to pay for the return shipping fee.
In order to be eligible for a return, your item must meet the following 2 conditions:
#1. It must be in the same condition that you received it.
#2. It’s a defective product or significantly different from the description.
We do not offer refunds if you buy the wrong size, color or don’t like the product after using it. In addition, we do not offer returns on orders with coupon codes as well as sale items.
To start a return, you can contact us at [email protected] If your return is accepted, we’ll send you a return shipping address to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at [email protected]
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time (3 to 7 days) for your bank or credit card company to process and post the refund too.
If you need to make changes to your order, please email us within 12 hours of placing your order and we will be happy to make the required changes. If your order has already been shipped, we will not be able to change it. Please make sure to check you have selected the right size and color to avoid disappointment. Please email us at [email protected] for change requests.
If you need to cancel your order, please email us within 12 hours of placing your order and we will be happy to make a cancellation. If your order has already been shipped we will not be able to cancel it. Please email us at [email protected] for canceling requests.